Terms & Conditions

Last updated: 26 May 2026

These Terms & Conditions ("Terms") govern your use of services, websites, and software provided by Innov8Hub ("we", "us", "our"), an Australian business operating from Sydney, NSW. By accessing our website, subscribing to a plan, or using the Job Tracker portal at app.innov8hub.io, you agree to these Terms.

1. Definitions

  • "Service" means the Innov8Hub Job Tracker portal, related consultancy services, and any automation systems we build for you.
  • "Subscriber" means a business or individual that has agreed to a paid plan with us.
  • "Customer Data" means data you upload, create, or send through the Service (your customers, jobs, invoices, etc.).
  • "Plan" means a subscription tier (Starter Setup, Growth Retainer, Elite Custom, or any equivalent listed on our pricing page).

2. Eligibility

You must be at least 18 years old and have the authority to enter into a contract on behalf of yourself or your business to use our Service.

3. Account responsibilities

  • You are responsible for keeping your login credentials secure. We strongly recommend enabling multi-factor authentication.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately at hello@innov8hub.io if you suspect unauthorised access.
  • You agree not to share your account with others outside your authorised team members.

4. Subscription and payment

  • Subscription fees and any one-off setup fees are listed on our Pricing page or in your individual agreement.
  • Fees are quoted in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
  • Recurring subscription fees are billed monthly or annually in advance.
  • We may change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance.
  • Late payment may result in suspension of the Service until outstanding amounts are paid.

5. Free trial and money-back

If we offer a free trial period, you may cancel during the trial with no charge. Refunds for paid periods are handled on a case-by-case basis — contact us within 14 days of a charge if you believe a refund is warranted.

6. Acceptable use

You agree NOT to use the Service to:

  • Send unsolicited marketing messages (spam) via SMS or email
  • Send messages that are unlawful, fraudulent, deceptive, threatening, or harassing
  • Violate the Australian Spam Act 2003 or any equivalent law in jurisdictions where your customers reside
  • Reverse engineer, decompile, or attempt to extract source code from our software
  • Use the Service to compete with us or to build a competing product
  • Bypass rate limits, security measures, or attempt to gain unauthorised access to other accounts
  • Upload viruses, malware, or content that infringes third-party intellectual property

We reserve the right to suspend or terminate accounts that violate these rules.

7. SMS and customer communications

The Service sends SMS messages to your customers on your behalf using third-party providers (Twilio). You are solely responsible for:

  • Ensuring you have permission to message each recipient (e.g. they are an existing customer or have opted in)
  • Complying with the Spam Act 2003 and equivalent laws
  • The content of all messages — we do not review messages before they are sent
  • Any charges from carriers, regulators, or third parties arising from your messages

8. Ownership and intellectual property

  • Our IP: We retain all rights to the Service, software, design, branding, documentation, and any improvements made during our engagement.
  • Your Data: You retain all rights to your Customer Data. You grant us a non-exclusive licence to use it only as needed to provide the Service.
  • Feedback: If you give us suggestions or feedback, we may use it without restriction or compensation to you.

9. Data, backups, and export

We make reasonable efforts to back up your data, but you should also maintain your own records. On request, we will provide an export of your Customer Data in a common format (CSV / JSON) within a reasonable timeframe. After account closure, we retain certain records to meet Australian tax and record-keeping laws as set out in our Privacy Policy.

10. Service availability

We aim to make the Service available 24/7 but we do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (Supabase, Vercel, Twilio, Stripe, Resend), or events beyond our reasonable control may cause temporary unavailability. We are not liable for downtime caused by these third-party providers.

11. Termination

  • You may cancel your subscription at any time from the portal Settings or by contacting us. Cancellation takes effect at the end of your current billing period.
  • We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or pose a security risk.
  • On termination, your access to the Service ceases and we may delete your data after the retention period set out in our Privacy Policy.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or always available.

Nothing in these Terms excludes any consumer guarantees under the Australian Consumer Law that cannot be lawfully excluded.

13. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the three (3) months preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of business, loss of data, or loss of reputation, even if we have been advised of the possibility.

14. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising out of:

  • Your use of the Service in breach of these Terms
  • Your Customer Data or the content of messages you send
  • Your violation of any third-party rights or applicable laws

15. Changes to the Service or Terms

We may update the Service or these Terms from time to time. Material changes will be communicated by email or via the portal at least 30 days before they take effect. Continued use after that period constitutes acceptance.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of New South Wales.

17. Contact us

Questions about these Terms can be sent to:

Innov8Hub
Email: hello@innov8hub.io
Location: Sydney, NSW, Australia